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General Terms and Conditions

/General Terms and Conditions
General Terms and Conditions 2023-06-09T13:19:38+02:00

INTRODUCTION

These general conditions apply to the contracting of products on the website www.illescw.com (hereinafter the “Website”) and constitute a contract between you (hereinafter “the Client”) and:

ILLES CENTRES DE FITNESS S.L. (hereinafter ILLES CENTRES DE WELLNESS).

Address: c/ Acacia nº18-20, Urb. Nova Cabana, 07141 Marratxí (Illes Balears).

C.I.F. B57004640.

[email protected]

Tel.: (+ 34) 971 016 888

The contracting of products on this website implies full and unconditional acceptance of the Legal Notice, Conditions of Use and Privacy Policy of the website together with these general conditions of contracting, in their latest version. Therefore, we advise you to read these conditions before requesting or placing your order and each time you access our website, as we reserve the right to change, modify, add or delete at any time part of these general conditions.

LEGAL REGULATION

These general conditions are subject to the provisions of Law 7/1998, of 13 April on General Contracting Conditions, Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce and, subsidiarily, the Civil Code and the Commercial Code.

CLAUSE

The contracting of products through the Web is subject to the following clauses:

    1. Representations: The user declares:
      1. To be of legal age and to have full capacity to place the order, stating that he/she understands and understands all the conditions found on the Website.
      2. That the data provided when making the purchase are true and complete.
      3. That he/she confirms the order placed, that is to say, the product(s) chosen, the quantities, invoicing and shipping details.
    2. Access to the website: Access to this website is the responsibility of the user.
    3. Contracting through the Web:
      • 3.1. The marketing of the products offered on this website is carried out by ILLES CENTROS DE WELLNESS. Sales transactions shall be understood to be carried out at the address indicated in the heading of these conditions.
      • 3.2. The characteristics of the products marketed on this website and, in particular, as appropriate, their nature, identity, qualities, composition, quantity, are those indicated on the product description page.To the full extent provided by law, the Client accepts that ILLES CENTROS DE WELLNESS assumes no obligation or liability whatsoever for those services that it does not provide directly. In the same sense ILLES CENTROS DE WELLNESS is not responsible for the lack of accuracy, incompleteness or lack of updating and / or inaccuracy of the data or information on characteristics and any other relevant data and information provided by the manufacturers of the products offered on the Web.

        The photographs of the products published on the website are provided for illustrative purposes only and may vary from the appearance of the actual products.

      • 3.3. These general conditions must be accepted by you before making the contract. The contract may be validly formalised in Spanish and in the other languages available on the Website. In the event of any discrepancy between the translated versions of these conditions, the Spanish version shall prevail.
      • 3.4. Once the products have been selected, the contracting process on the website follows the following steps:
        1. Shopping basket: Summary of the contents of the order.
        2. Finalise order: Confirmation of delivery address, choice of payment method.
        3. Payment: At this point you will be redirected to the payment gateway operated by REDSYS SERVICIOS DE PROCESAMIENTO, S.L. with address in Madrid, calle Francisco Sancha, number 12, and C.I.F. number B-85955367.
        4. Confirmation: Confirmation that the order has been processed correctly. A confirmation of the order will also be sent to the e-mail address indicated by the Customer.
      • At each step of the booking process, any errors in data entry can be corrected using the “back” button on your browser. The order confirmation email will also recapitulate the order data. Should any errors be detected, the Customer must contact us immediately.
    4. Price and payment:
      • 4.1. The price of the products or services are those expressly determined on the page where you place your order. Unless otherwise indicated, the prices indicated on the Website are Retail Prices, including VAT. The payments indicated on the website are final amounts, including expenses and taxes. The transaction shall be carried out in EUROS, regardless of the Customer’s origin. The payment methods accepted are those indicated on the payment gateway.
      • 4.2. Promotions and offers are only valid for as long as they remain accessible to the recipients of the service.
    5. Shipping and delivery times:
      • 5.1. Unless other alternatives are expressly indicated and detailed on the page on which you place the order, all orders will be collected at the usual centre indicated by the user when placing the order.
      • 5.2. The delivery times for orders indicated on the Website are approximate and are calculated in working days. Orders will be available within our stock limits.
      • 5.3. In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. Partial cancellation of the order due to unavailability does not entitle the Customer to cancellation of the entire order.
      • 5.4. The products will be delivered properly packaged; in case the Customer verifies at the time of delivery errors in the goods received or that it is visibly deteriorated or damaged, you must report these facts at the time of collection or by contacting ILLES CENTROS DE WELLNESS within 24 hours in writing to the e-mail [email protected], making a description as detailed as possible of the events occurred. Complaints made more than 24 hours after delivery will not be accepted.
    6. Guarantees:
      • 6.1. No term of the legal conditions of the Website or of these general conditions shall limit or exclude the liability of ILLES CENTROS DE WELLNESS with respect to its fraud or gross negligence; to cases of death or personal injury caused by the breach of its duties; or to any breach on its part of the obligations that are legally imposed, especially those provided by the Royal Legislative Decree 1/2007 with respect to users who have the status of consumers.
      • 6.2. In accordance with the provisions of Royal Legislative Decree 1/2007, users who are consumers benefit from a legal guarantee of two years on manufacturing defects or lack of conformity of the products marketed by ILLES CENTROS DE WELLNESS. Natural wear and tear or wear and tear due to use of these products is excluded from this guarantee.
    7. Cancellation and right of withdrawal:
      • 7.1. If, once the client has received confirmation that the transaction has been carried out correctly by sending an acknowledgement of receipt by email to the address indicated by the user and the client wishes to withdraw from the contract without the need for justification, they have the right to do so within a period of up to fourteen (14) calendar days following receipt of the aforementioned confirmation. Once the period of fourteen (14) calendar days has expired, ILLES will not accept cancellations due to cancellation of services. If the customer wishes to withdraw from the contract for the provision of services that has begun to be provided during the withdrawal period, i.e. if the customer accesses the facilities of any ILLES centre using their status as a customer or benefiting from any service related to that status, the customer must pay ILLES for the services provided and according to current rates as well as the amount proportional to the part of the service provided other than the price (e.g. registration fee; cost of issuing the card or bracelet).
      • 7.2. MODEL WITHDRAWAL FORM:

        IMPORTANT:

        You must complete and send this form to [email protected] if you wish to withdraw from the contract.

        Please attach a photocopy of your ID card and the full details of the contract, as well as the e-mail confirming the transaction.

        I, _______________________________________________, with D.N.I. number ____________________ and address in the city of __________________________, street _________________________, number ________________, floor ________, door ________, hereby inform you that I withdraw from my service contract signed on ________________, by virtue of which I registered as a client of ILLES CENTROS DE FITNESS SL.

        And for the record, for the appropriate purposes, I sign this document at the place and on the date indicated below.

        _______, at _______ of ________________________ of 20______.

        SIGNATURE

      • 7.3. For the purposes of the provisions of article 97.1.i) RDL 1/2007, you are informed that, in accordance with the provisions of article 103 e) of the aforementioned Royal Decree Law, in the event that the order includes textile products or others which, due to their characteristics, after being unsealed, are not suitable for return for reasons of health protection or hygiene, you are not entitled to the right of withdrawal.
    8. Nullity of the clauses: If one or more of the clauses included in these general conditions is declared totally or partially null and void or ineffective, this will only affect that provision or that part that has been so declared, and the general conditions will remain in force in all other respects, and the provision, or the part of it affected, will be considered as not having been included.
    9. Acceptance: The contracting of the products available on this Website necessarily implies that each and every one of these general conditions, considered as an integral part of the order, are expressly accepted by you.
    10. Applicable law and jurisdiction: Applicable law and jurisdiction, Without prejudice to the rights recognised to consumers by RD 1/2007, of 16 November, this website shall be governed by Spanish Law, in the event of disagreement or dispute between the parties, they agree to submit, at their free choice, and waiving any other jurisdiction or venue to which they may have rights, to the courts and tribunals of the city corresponding to the User’s domicile.

For the extrajudicial resolution of disputes you may address your claims to the reception of any ILLES centre, send it by email to [email protected] or send it by ordinary mail to the company’s tax address, you may also exercise your rights as indicated in Art. 14 of EU Regulation 524/2013 to the link that we provide you with which corresponds to the EU online litigation platform.

https://ec.europa.eu/consumers/odr/main/?event=main.home.show

Copyright 2014 | Illes Centres de Fitness, S.L. NIF B-57004640 |